TSA Helpline for Travelers
with Additional Needs
On Dec. 22, the Transportation Security Administration (TSA) announced the launch of TSA Cares, a new helpline number designed to assist travelers with disabilities and medical conditions prior to getting to the airport. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
“TSA Cares provides passengers with disabilities and medical needs another resource to use before they fly, so they know what to expect when going through the screening process,” said TSA Administrator John Pistole. This additional level of personal communication helps ensure that even those who do not travel often are aware of our screening policies before they arrive at the airport.”
When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA. TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.
The hours of operation for the TSA Cares helpline are Monday through Friday, 9am-9pm EST, excluding federal holidays. After hours travelers can find information about traveling with disabilities and medical needs on the TSA’s website.
Travelers with additional questions are asked to contact the Airport's ADA Complaint Resolution Officer:
100 Arrival Avenue
Ronkonkoma, NY 11779
For Additional Information on MacArthur Airport's ADA Compliance Procedure, please click here.
For curbside wheelchair assistance, travelers can contact our front desk at 631-467-3315 upon arriving at the terminal.
*Reservations are not needed, nor are they taken by our parking vendor.
** Cash, credit cards and debit cards accepted methods of payment
$1.75 per half-hour
$3.50 per hour
$25 per 24 hours (Maximum Charge)
$4 per hour
$15.50 per 24 hours (Maximum Charge)
$4 per hour
$14.00 per 24 hours (Maximum Charge)* *Included in the price is a free shuttle to and from the Main Terminal. Shuttle applies only to customers using the Economy Lot.
*ECONOMY LOT SHUTTLE STARTS at 4:30 a.m. and makes regular trips to the lot every 15-30 minutes until one hour after the final flight after the evening lands.
CELL PHONE WAITING AREA
located in the back of Resident Lot 6B is FREE, however, drivers must remain with their vehicles at all times.
Airport Law Enforcement
Airport Law Enforcement: 631-467-3315
Airport Law Enforcement Fax: 631-467-3291
Lost & Found: 631-467-3315
Airport Administration: 631-467-3300
Airport Administration Fax: 631-467-3348
Airport Fire Rescue: 631-467-3279
Airport Fire Rescue Fax: 631-467-3258
Resident Parking Permit
DOWNLOAD YOUR PARKING PERMIT
Residents of the Town of Islip are eligible to purchase a Resident Parking Permit via mail or by stopping into MacArthur Airport.
Proper proof of residency is required to purchase the permit, and permit holders are able to park in 6, 6A or 6B, the designated Town Resident Parking Lots.
To download a copy of the form, or for more information, please click the link below.
Resident Parking permits can be purchased in the Law Enforcement Administrative Office located just across from the East End Getaway Shop in the Atrium of the Main Terminal between the hours of 8:30am-4:30pm Monday through Friday or by mailing in the application.
TARMAC DELAY CONTINGENCY
PLAN FILING SYSTEM